Let's have you sync the phone.  Please follow the steps below.

 

First, REBOOT the child's phone.  When complete proceed with the steps.

 


 

 Step 1:  Go to www.mymobilewatchdog.com and select Login.  Enter your parent email and password to access the parent dashboard.

 

 Step 2:  In the parent dashboard, in the upper right, click the drop-down and select DEVICES 

  

image

  

 
 

 


 

 Step 3:  To the right-hand side of the device listing, click the sync button.   

 

Click YES, when asked if you want to sync the device.

 


  

 


 

Step 5:  You will see the parent dashboard display the following message 

 


 

 


 

Wait about an hour or so then check back for the results.