Let's have you sync the phone.  Please follow the steps below.


First, REBOOT the child's phone.  When complete proceed with the steps.



 Step 1:  Go to www.mymobilewatchdog.com and select Login.  Enter your parent email and password to access the parent dashboard.


 Step 2:  In the parent dashboard, in the upper right, click the drop-down and select DEVICES 







 Step 3:  To the right-hand side of the device listing, click the sync button.   


Click YES, when asked if you want to sync the device.





Step 5:  You will see the parent dashboard display the following message 





Wait about an hour or so then check back for the results.