Please start by confirming that all GPS boxes are on checked. If they were unchecked give it about 2 hours, access your web account at www.mymobilewatchdog.com, click on location and refresh that screen.
If you are still not seeing your child's location see below.
Remove the software from the phone and install it again. Wait about 2 hours, access your web account at www.mymobilewatchdog.com, click on location and refresh that screen.
1. Grab the phone
2. Click on setting
3. Click security
4. Click device admin and deactivate
5. Click settings again
6. Click application
7. Locate and uninstall our application
Then reinstall the application.
How to Install My Mobile Watchdog on Your Child's Android Phone
1. Enable "Unknown Sources" in Settings on Your Child's Android Phone
This is the most important step for installing the My Mobile Watchdog app on your child's Android. Without enabling this option you won’t be able to install the application. To enable Unknown Sources go to Settings > Security and check the box next to” Unknown Sources “. A dialogue box may pop-up asking you to confirm the action, just tap OK to confirm.
2. Log In To The Parent Dashboard to Send the link to your child's phone from the parent dashboard.
From the upper right drop down in the parent dashboard, select Devices, then Click on the link sent it to your child's device to download the application.
ALTERNATE INSTALLATION OPTION: You can also type this directly into an internet browser on your child's phone: https://www.mymobilewatchdog.com/mmwd.apk
3. Locate and install the app.
Use the File Manager or My Files and find the mmwd.apk download. Open the app to start the installation.
Answer yes to all questions presented to you.
4. Open the My Mobile Watchdog app.
You will be asked for your parent log in at this time. Login to the app to connect the phone to the My Mobile Watchdog system.
Please answer YES to all questions, including the data usage question that you will be presented with.
5. That's it!
Once the phone is successfully configured it should immediately begin synchronizing data to My Mobile Watchdog. This may take up to 1 hour to complete.