Let's have you sync the phone.  Please follow the steps below.

Step 1:  Go to www.mymobilewatchdog.com and select Login.  Enter your parent email and password to access the parent dashboard.

Step 2:  In the parent dashboard, in the upper right, click the drop down and select Settings

Step 3:  Select the tab labeled Devices

Step 4:  To the right hand side of the device listing, click the sync button.  

Click YES, when asked if you want to sync the device.

Step 5:  You will see the parent dashboard display the following message 

Wait about an hour or so then check back for the results.