Let's have you sync the phone. Please follow the steps below.
First, REBOOT the child's phone. When complete proceed with the steps.
Step 1: Go to www.mymobilewatchdog.com and select Login. Enter your parent email and password to access the parent dashboard.
Step 2: In the parent dashboard, in the upper right, click the drop-down and select DEVICES
Step 3: To the right-hand side of the device listing, click the sync button.
Click YES, when asked if you want to sync the device.
Step 5: You will see the parent dashboard display the following message
Wait about an hour or so then check back for the results.